|
|
Post by valhalla on Feb 24, 2022 23:42:33 GMT 1
Possibly one for Rhyds, however, maybe someone else has had this;
Laptop for the Autocom system, as-supplied as a package, is a Lenovo V15-IIL (Model is an 82C5), and it has had a very easy life so-far. It's about 8months old now, maybe a little less, and mostly lives in the diagnostic cabinet with the lid down and the drawer closed. It has the appearance of a new laptop, certainly not filled with swarf or oily fingerprints, and until very recently, always had the keyboard/screen protective soft packing reused each time the lid was closed (the soft paper cloth that the laptop was shipped with in its box).
I have had a few occasions where I was convinced that it was skipping some keystrokes, so I ran a test on the keyboard, and found that the "X" "K" and "Numberpad-2" keys are very erratic, otherwise everything else is fine. Pushing each of the three dodgy keys seems to feel the same as the other keys, they just do not register, or in the case of the "X" key, it seems to not register, then spews a few x's out after a second or so.
I have done a brief lookup online to see if this is a common issue, but nothing springs-out. I haven't lifted the keys off the keyboard at this stage, as I've seen that they can be a bit delicate on this sort of Lenovo - I'll leave that for more-detailed inspection!
The odd pattern of dodgy keys belies a mechanical issue from being struck by something, but maybe there's a pattern with the keyboard connector? Anyone seen anything like this before, and more importantly, anyone ever fixed this sort of thing?
|
|
|
|
Post by rhyds on Feb 25, 2022 0:12:38 GMT 1
My money would be on the rubberised microswitches under the keys going, and once they do the only real option is to swap the keyboard.
I've seen Lenovos do this in the past (about 8-10 years ago). As its a very new device it might be worth seeing if you can get the part fixed under warranty.
|
|
|
|
Post by wightdiag on Feb 25, 2022 0:20:27 GMT 1
Doesn't that set up cost 3K+ ? I'd be straight back to the suppliers (diagnostic connections ?), it should have at least 12 months warranty and I'd be expecting them to ship a replacement straight out, not waiting for it to be sent 3 middle-people up the line for assessment, then returned a month later.
|
|
|
|
Post by valhalla on Feb 25, 2022 23:16:30 GMT 1
I did have the thought to ask about where the warranty was for this; it was supplied as a package, but whether it is covered by DC or Lenovo themselves......
I might talk to them on Monday, as I'm in negotiations on other things.
It's a bit annoying, as (per my description above) it has been carefully-treated from new - and it took a little while to get it properly configured to ignore some of the most annoying MS features/nagging, more notably getting shot of the supplied AV (MacCafee) which was dragging it down and making it annoying.
|
|
|
|
Post by rhyds on Feb 25, 2022 23:44:22 GMT 1
It sounds like this unit is similar to the set of 12 lenovo Core i5 laptops I've been setting up this week. On each of those the first thing that got binned was the preinstalled mcaffee AV, as its awful and with windows defender being so much better than it used to be you don't really need 3rd party AV any more.
As for who to complain to, I'd talk to autocom first (your buyer contract is with them), otherwise its back to lenovo directly. The keyboard looks to be part of the top cover, so is a big part to change. I know HP's latest models screw everything to the top cover/keyboard, so changing one can be a right pain
|
|
|
|
Post by wightdiag on Feb 26, 2022 19:32:23 GMT 1
I presume the contract would be with DC as the supplier, ideally don't get involved with anyone beyond them, I would think they will be straight on it.
I could not believe that even a fresh copy of Windows 10 PRO comes with "Disney" and xbox junk pre installed. I used decrapifier on it that got rid of most of not all of it.- Just picked up a nice used CF-C2, might standardise on those since a Windows update broke the touch screen on my Elitebook.
|
|
|
|
Post by valhalla on Feb 27, 2022 0:32:55 GMT 1
Win10 has even (just last night) broken the dual-boot on my everyday HP Pavilion laptop - it now just zips straight through the bootloader, doesn't give the choice to cursor up or down to pick the boot I want. Even the access to the BIOS menu seems to have gone dulally.....
I know from the Linux forums that this does happen, quite often, but even-so, it comes as a (nasty) surprise to find Mickey Mouse and friends greeting me on the splash-screen, instead of my familiar Linux Mint logo.
One thing that the evil b*******s aren't going to get is my "hardened" mobile phone; native Linux (UBPorts) with no apps for happy-clappy-cr***y-land social media spyware.........
|
|
|
|
Post by valhalla on Mar 11, 2022 0:40:05 GMT 1
The Linux dual-boot was an easy fix ; I just needed to go back into the HP BIOS settings and force it to use the bootloader menu again.
The Lenovo dead keys.....are still dead, but the problems are escalating with that machine right now, as the new Autocom ICON interface has a major bug in it right now - bluetooth pairing is not happening betwixt laptop and ICON unit, even though the mobile phone will pair quite happily and reliably with the laptop.
Letter has gone into the ether this evening, as this whole kit is proving to be a liability right now.....and I cannot go back to the old kit/software.....  |
|
