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Post by chippie on Nov 21, 2022 11:48:53 GMT 1
Dropped off my parcel for my buyer at the local shop using the Evri courier service.
Got my receipt and waited for delivery.
1 week on, the Evri site says my parcel is awaiting collection.!!!
Checked with the shop...hmm its not there.
Called the Evri help number and sat waiting, for someone to answer, for half an hour....
Hopefully I can get some more info from the shop when the Evri van driver pitches up to collect the next batch...Not holding my breath on this.
Lesson here, dont use Evri, their service is appalling....Whether you insure your goods or not!
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Post by Rhubarb on Nov 21, 2022 12:41:51 GMT 1
I've heard of this happening before. The shop puts all the parcels in a bag/box and they get stuffed away in the store room and forgotten about. I've not used Evri by choice but have received parcels from ebay sellers that use them. Personal experience they have upped there game since they've changed/swallowed up Hermes. They've even got a proper big van that's signwritten now rather than using private cars with inadequate business insurance. Hope you find out what's happened soon  |
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Post by rhyds on Nov 21, 2022 13:23:25 GMT 1
I've had issues with DPD store pickups before now, probably due to the same issue that pickups are massively less common than drop-offs so don't get trained for or sorted properly by the shops that have contracted to deal with them. I tend to use parcelforce for work stuff because they do collection at no extra cost and you can drop parcels off at the Post Office, who shockingly can organise this stuff.
However Evri/Hermes are a different kettle of fish. Their service level in my experience depends entirely on your local contractor(s) and how busy/organised they are. In rural areas you'll often get serious delays at Evri because one contractor has to cover a large geographical area, and if you happen to be on the edge of that area then its very easy for your delivery to be missed with seemingly no recourse. A recent delivery for my mother was a week and half late, presumably because the contractor didn't want to drive out to her place when they could concentrate on delivering to the local towns etc.
Personally, I think it should be a requirement for online/mail order companies to make it clear which couriers they use at the point of sale so you can decide who to shop with. Yodel and Evri/Hermes are so unreliable I'd happily pay 10-20% more to get another courier. I'd also make it a requirement that online systems check at point of ordering if "before noon" or "before 9am" are actually valid for the delivery address. Last time I got something delivered to my folks from Screwfix I paid extra for the before noon option, only to find that parcelforce subcontracts deliveries in their part of Mid Wales to Royal Mail, so it arrived with the usual post (which was fun as it was a 4ft high hot water cylinder!). That meant going through the supplier to refund the extra delivery cost, which fortunately wasn't too painful.
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Post by rhyds on Nov 21, 2022 13:55:31 GMT 1
Lesson here, dont use Evri, their service is appalling....Whether you insure your goods or not! Hermes did me a roundabout favour a few years ago with what I'd like to call "Schrödinger's Bed", which was simultaneously delivered and not delivered. I'd bought a cheap bed online, and it broke within a couple of months. The suppliers refused to answer any emails so I opened a dispute with paypal Eventually Paypal decided I'd get a refund if I returned the goods at my expense (not legal but I didn't care at this point) so I got Hermes's "big parcel" division to deliver it Now, the bed came in 3 parts (roll up mattress and 2 flat pack bed boxes), all 3 got sent back. Hermes in their classic fashion managed to screw up the delivery so that 1x Bed box got marked "customer refused delivery, return to sender", but was successfully delivered a few days later 1x bed box turned up about three weeks later than the first The mattress didn't arrive at all Paypal's (probably automated) system accepted the "customer refused delivery" tracking update as confirmation that all three items had been delivered and that the supplier had simply refused to take them, so I get my refund from them for the full cost of the bed. However the same tracking info showed that all three items had not been delivered so I got my courier charges refunded by Hermes! |
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Post by valhalla on Nov 21, 2022 23:53:19 GMT 1
We get problems in our Post Office with people bringing Evri parcels in for return. We explain to them, "You either have to pay for the return, or you are going to have to get Evri to Email you a contract label, we don't deal with Evri, and if we stick your Evri parcel in the Royal Mail dispatch box, it will be in the garden behind the Post Office before tomorrow lunchtime!"
It's the worst part of running a rural Post Office; everyone thinks that we can handle-for-free any return under the sun. We are bound by the contracts struck between Royal Mail and Post Office Ltd. ; we cannot make the rules up as we go. Worst customers are visitors on holiday from elsewhere in the UK, very cantankerous over "Local Collect" and "Undelivered" parcels, but worst when they decide they are going to return something, or forward it onwards to their next destination. We are just happy we are not their local Post Office for most of the year.......
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remmington
Apprentice
Owns Spark Eroder
Posts: 4,974
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Post by remmington on Nov 22, 2022 7:13:57 GMT 1
Our local Evri delivery driver uses a car.
Nice chap - he used to own a car repair garage in a village near the town I live in (so I know him vaguely).
They did a collection from mine yesterday (now I think the box will not get there after reading the above).
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All this online shopping and endless returns - can't be doing the planet much good!
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Post by rhyds on Nov 22, 2022 10:38:09 GMT 1
We get problems in our Post Office with people bringing Evri parcels in for return. We explain to them, "You either have to pay for the return, or you are going to have to get Evri to Email you a contract label, we don't deal with Evri, and if we stick your Evri parcel in the Royal Mail dispatch box, it will be in the garden behind the Post Office before tomorrow lunchtime!" It's the worst part of running a rural Post Office; everyone thinks that we can handle-for-free any return under the sun. We are bound by the contracts struck between Royal Mail and Post Office Ltd. ; we cannot make the rules up as we go. Worst customers are visitors on holiday from elsewhere in the UK, very cantankerous over "Local Collect" and "Undelivered" parcels, but worst when they decide they are going to return something, or forward it onwards to their next destination. We are just happy we are not their local Post Office for most of the year.......
Many forums I'm on get regular questions like "We're thinking of moving from <Large English City> to <Rural Welsh Village>, we hear the locals aren't welcoming..." The answers always boil down to "You are moving somewhere where the nearest big 4 supermarket is an hour's drive away, or four hours on a bus each way on Tuesdays only." "You will have to mail/online order everything remotely uncommon" "Check your 'listed rustic cottage' has decent internet before you buy it, chances are very high it has nothing and will have nothing" "Locals are fine as long as you understand you're not in Surrey any more and that yes, farms do smell like hell a lot of the time" |
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Post by Noberator on Nov 22, 2022 11:55:33 GMT 1
Hermes/Evri. Same sh*t different name.  |
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Post by Joepublic on Nov 22, 2022 13:08:07 GMT 1
It’s all down to your local courier, we’ve had some good ones and out of 100+ shipped (left for them in my safe place) only one glass breakage
The buyers are a different kettle of fish - I’ve never lost an eBay or PayPal dispute as a buyer or seller
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remmington
Apprentice
Owns Spark Eroder
Posts: 4,974
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Post by remmington on Nov 22, 2022 21:10:43 GMT 1
It’s all down to your local courier, we’ve had some good ones and out of 100+ shipped (left for them in my safe place) only one glass breakage The buyers are a different kettle of fish - I’ve never lost an eBay or PayPal dispute as a buyer or sellerCan I rent you in for the job? |
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Post by Joepublic on Nov 22, 2022 21:38:14 GMT 1
eBay can read the messages between yourself and the other party, if you offer to honour the eBay agreement and other party get cocky you win.
I won’t give partial refunds but will refund if the item is returned, it’s either fit for purpose or not in my eyes. I suspect a lot try it on at every opportunity and that also goes against them too.
I do buy it now or best offer, if they hit BIN without an offer I’m always suspicious.
I can’t think of anything that’s actually been returned, the buyers are just too lazy
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remmington
Apprentice
Owns Spark Eroder
Posts: 4,974
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Post by remmington on Nov 22, 2022 21:55:19 GMT 1
eBay can read the messages between yourself and the other party, if you offer to honour the eBay agreement and other party get cocky you win. I won’t give partial refunds but will refund if the item is returned, it’s either fit for purpose or not in my eyes. I suspect a lot try it on at every opportunity and that also goes against them too. I do buy it now or best offer, if they hit BIN without an offer I’m always suspicious. I can’t think of anything that’s actually been returned, the buyers are just too lazy You passed the interview...  |
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Post by sorted on Nov 23, 2022 12:11:15 GMT 1
I must be lucky, never had an issue with Hermes or Evri. Most of my stuff is delivery of eBay items for my classics, I have sent only a few. But the local courier is great, she always leaves stuff safe and dry if I am out, helpful and friendly etc.
Others not so good, DPD driver always leaves stuff next door as they can’t be bothered to come down our much longer drive. I have recently agreed with said neighbour that for any parcels dumped on their doorstep when they are not in, they will say they never got them. When DPD produce a photo I can say not my house. DPD now starting to take it seriously and investigating several cases where their guy claims I am not in when I can show (from security camera footage) that he never even came down the drive at the time of delivery.
Don’t worry, I won’t let any of it get to the point of issuing a refund, I don’t intend to commit fraud!
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Post by chippie on Nov 23, 2022 13:21:37 GMT 1
Well…..
I guess I gotta eat my words…….
Latest is the item is out for delivery according to the email I got from my buyer…….
Anyway, Evri are still f*cking rubbish coz they’re German….
On another note….
JP wrote, “ won’t give partial refunds but will refund if the item is returned, it’s either fit for purpose or not in my eyes. I suspect a lot try it on at every opportunity and that also goes against them too.”
Yeah, I sold a drill to some guy over in N.I, he messaged a few days later there was an issue with it….I told him to return it at his cost, for a refund….But, I also informed eBay of this….told them he was trying it on, never heard a word or saw the drill again…
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Post by Joepublic on Nov 23, 2022 13:23:22 GMT 1
Evri like ever other large business have good staff whos work goes unnoticed because we don’t give praise for a job well done, only flagging up poor service.
DPD driver collected my laptop last week and said he gets £1 per collection, 240 drops a day he said
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