|
Post by newcarwithproblems on Oct 13, 2017 16:51:08 GMT 1
Hey guys, I got a new 17 plate car delivered on Tuesday and as soon as I drove it I noticed the alignment or something was off, I took it for an alignment and this was the reading before and after. Even after the alignment the car still drives to the right and feels unstable, I contacted the salesman I bought the car from and asked if swapping the car was an option as it was delivered to me in this condition and was refused after an hour or so of back and forth arguing.. what he basically said is we will amend it. But a part of me is worried that something more than alignment could/will be off and do I really want to be paying for a brand new car that is requiring work without me even driving it ? I bought the car from a third party so Seat say they have nothing to do with it.... 3rd party company say that seat wont allow the swap.... getting nowhere arguing with them. Should I just accept the repairs and hope all is well or do I have any rights to return this because in my opinion it was delivered unfit and that should be grounds enough they say it needs to be faulty by their definition something broken. What kind of issues could cause the alignment issue I have and could it just be alignment and nothing else damaged ? thought on this would be greatly appreciated.
|
|
|
Post by newcarwithproblems on Oct 13, 2017 16:59:03 GMT 1
Forgot to mention the sales man that drove it to me. is claiming he never felt any problems with the car so therefore it's my word against theirs but I argued with the car travelling 160 miles to me anything is possible and more likely than me doing 1 nights driving ( time spent trying to figure out what the problem was )... and when I told them I had the alignment looked at and some of it resolved he straight up called me a liar as this car doesn't allow camber adjustments yet I have the printout to prove the camber was corrected.... so I hope to god they were not jimmying anything to get it back in line! ?
|
|
|
Post by Rhubarb on Oct 13, 2017 19:02:53 GMT 1
I have no idea if the camber or castor is adjustable on these, but you have made one fatal error..You've taken it elsewhere to have the alignment rectified..It's a new car, they are now well within there rights to wash there hands of your warranty with them.
|
|
|
Post by newcarwithproblems on Oct 13, 2017 19:13:29 GMT 1
I don't get why I have done anything wrong ? they the 3rd party are just salesmen, I took it to a Seat dealership as I have a Seat car that is under warranty with them ? who else should I have taken it to ? I notified the salesman that I would be taking it for an alignment as soon as I noticed it was out of alignment... and told him I was taking it for an alignment check.
I don't see what I have done wrong unless I'm missing something ?
|
|
french crap fanatic
Apprentice
french car specialist based in dagenham east london
Posts: 3,355
|
Post by french crap fanatic on Oct 13, 2017 19:19:05 GMT 1
start again. who has supplied you the car? is it a seat agent? is the car brand new?when was it registered? could it be a right off repair? have you driven any similer or same models? do they feel better or worse to drive?
|
|
|
Post by newcarwithproblems on Oct 13, 2017 19:55:18 GMT 1
They are a recommended supplier for a few different car manufacturers, that supply the vehicles for a certain industry and having been on their site Seat is one named. they sell these cars a little cheaper then walking into a dealership I imagine as they supply so many of these cars for the industry they get special deals and that is why they are used so much.
The cars are brand new mines is a late 2017 plate.
I have driven other sister cars... skoda etc...
I ordered the car to be delivered to my address as the cars are not kept at their Scottish office, they are transported from England and when the car arrived it had 160 miles on the clock which is the right mileage for the journey.
When the car was dropped off and I took it out for it's first drive I noticed the alignment was off, I then called the supplier the next day to notify them that it was and off told them I would be taking it into a Seat dealership which would be where I take it if I had any problems as it's under warranty.
When I got the alignment results back it showed I was right and it was off as shown above and that after realignment was still slightly off, and even more worrying is that I don't think the camber can be adjusted so what measures they took to do so also worried me.
I then contacted the supplier to tell them that it was infact out, I have the print out and wished for a swap of car as the car should not have been brought to me in this condition and how it managed to be out was worrying me.
The supplier who dropped the car of firstly denied feeling any issues with the car before dropping it off and told me there would be no chance of a swap and that rectifying the alignment was the only option.... and amongst some of the arguments used to try and convince me where....
"you shouldn't have taken it to an independent alignment" at which point I corrected him and told him I took it to a SEAT dealership so that ended that point.
"Well of course they will tell you something is off they are just after your money " to which I corrected him again that It was under warranty so was a free check.... and I don't know why he wouldn't know this stuff....
That particular seat dealership isn't very good.... etc...
after shooting down all his get out lines, he then said because the car isn't faulty they wouldn't swap it... and when I asked define faulty they said a broken part.... which we all know if you buy something new and it doesn't work straight out the box as it should that is faulty regardless if it's a broken part or just something needing adjusted and i'm well within my rights to return it.
Then I spoke with his boss... he tried to pass the buck that it would be SEAT themselves that wouldn't allow a swap and they would want the chance to rectify the issue... so I called SEAT directly and they wanted nothing to do with it.... as the third party sold me the car and delivered it then it was down to them to sort it...
So after hours of all this, I've left it with them to come to a decision by tomorrow or i'll be taking it to trading standards but I don't see how they can think it's okay to drop off a brand new product in a faulty condition and not allow a swap ?
I hope this has cleared it up a little bit?.
|
|
|
Post by newcarwithproblems on Oct 13, 2017 20:04:26 GMT 1
If I think about another scenario...
They are Argos, I buy a sony tv from them, when the sony tv arrives there is a fault . so I call argos about the problem and tell them I will call sony to see if they can help with the issue as it's under their warranty.
Sony have a look at the tv confirm there is an issue and don't manage to fix it completely it's still a bit faulty... I call argos telling them the tv is faulty and I wish to swap it for another one and tell them I have confirmation from sony themselves it is faulty.
Argos refuse me a swap telling me it's sony I need to deal with for a swap, Sony tell me since I bought the tv from argos and the fault happened with them overlooking the sale and delivering it that they don't deal with it...
Argos still won't budge and only offer a repair.... for obvious reasons I don't want a fixed up tv I want a brand new tv like I ordered not one that's patched up...
this is where I'm stuck at.
|
|
|
Post by Joepublic on Oct 14, 2017 7:32:37 GMT 1
How much did you save going to the broker compared to the best main dealer price?
Was it worth the risk?
|
|
|
Post by upkeep on Oct 14, 2017 10:30:28 GMT 1
Caster is just out thrust angle is good looking at those figures quickly nothing to worry about I wheel align brand new vehicles all the time and have seen much worse, Question are these figures up to date? for your model. did or has it any transit blocks fitted and not removed?tyre pressures ok? I have had vehicles that have pulled and it was a larger rolling radius on one tyre the system they used does not give that figure. so all in all figures look good, few minutes out here and there. when figures are in red people think it's dreadful news but study it and not too bad
|
|
|
Post by upkeep on Oct 14, 2017 10:35:37 GMT 1
How much did you save going to the broker compared to the best main dealer price? I would say 99%of vehicles on the road have an alignment issue. wait till the nightmare of owning a VW Audi with AEB and you have a screen changed that will make you wince
|
|
|
Post by newcarwithproblems on Oct 14, 2017 11:13:25 GMT 1
Caster is just out thrust angle is good looking at those figures quickly nothing to worry about I wheel align brand new vehicles all the time and have seen much worse, Question are these figures up to date? for your model. did or has it any transit blocks fitted and not removed?tyre pressures ok? I have had vehicles that have pulled and it was a larger rolling radius on one tyre the system they used does not give that figure. so all in all figures look good, few minutes out here and there. when figures are in red people think it's dreadful news but study it and not too bad The car was driven from one base in England to my house which is roughly 160miles, the tyres have been checked and I'm not sure if they had up to date figures but was hoping so as it was a seat dealership. I'm not fussing about the readings, the readings is what i'm using as my case to get a swap as it was delivered to me in this condition and despite having an alignment check and rectified with an official seat dealer they couldn't rectify the problem. If the readings showed it was out and it felt good to drive I would not be pushing for a swap, the car still feels unstable driving and cornering and when the steering wheel is held dead centre the car is driving to the right ( drivers side) even when the road is slightly crowing to the left. So it's not a pull but more that car drives to the right instead of straight. surely if the car is under 5 days old and I was unhappy after the first drive I am entitled to a swap under some consumers right act ?
|
|
|
Post by Joepublic on Oct 14, 2017 11:37:59 GMT 1
Which model? some these have 15" steel wheels and balloon tyres?
What was your previous car? Sporty with low profiles?
Selectable E-PAS or speed related standard?
|
|
|
Post by upkeep on Oct 14, 2017 11:55:14 GMT 1
If you are going by the figures I would say there maybe another issue if there is one.
|
|
|
Post by newcarwithproblems on Oct 14, 2017 12:00:38 GMT 1
Which model? some these have 15" steel wheels and balloon tyres? What was your previous car? Sporty with low profiles? Selectable E-PAS or speed related standard? I will get back to you on this as I don't know off the top of my head my previous car was Chevrolet with 17 inch low profiles.
|
|
|
Post by newcarwithproblems on Oct 14, 2017 12:04:52 GMT 1
If you are going by the figures I would say there maybe another issue if there is one. Yeah and from past experiences with my own car to get to the bottom of it could be like looking for a needle in a haystack, which is why with the car being less then 5 days old I would prefer a swap I mean who wants a brand new car that has been taken apart and put back together handed back to them. The salesman is now going down the route of it must have been me that did it, which would give me one night with one test drive to have done it, but then later in the conversation he pointed out these cars are so solid that I could literally drive it over potholes and bumps and nothing would knock the alignment out......... so with that comment that would then clear me of being the culprit and that the car was infact delivered to me out of alignment. The amount of BS excuses and barriers they have tried to throw up and I have knocked down is unreal and I cant get my head round why they haven't just swapped it over...
|
|